Amberveda Wellness Private Limited • Direct Selling Entity Return & Refund Framework
At M/S Amberveda Wellness Private Limited (Hereinafter referred as Direct selling entity), it's our passion and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at times in-spite of our best efforts it doesn’t meet your desired expectations and If for any reason you are not completely satisfied with the product, you may return it within Thirty days’ from the date of receipt of the product provided you have notified your intention within one week from the date of receipt of the goods at your end by either calling us at 9917566662 or email at care@ambervedawellness.com .
The buyback / refund policy is applicable only for products in saleable condition, and partially used product (not exceeding 30% of the total volume of the product) only if accompanied with an invoice. If at all a product is observed to have been intentionally damaged or misused the buyback / refund warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund Policy in fairness.
If the product is in marketable* condition and is returned within 30 days of receipt of goods accompanied by the original invoice,100% of the amount as refund will be given within 10 working days.
If the product is in Unmarketable** condition and is returned within 30 days of receipt of goods refund value will be assessed by Grievance Redressal Officer and appropriate value will be given within 10 working days.
If you need to exchange an unopened, unsealed and undamaged or unused product you may need to return it to the Direct Selling entity with the original invoice. In such a case, the Consumer can exchange the products from the Direct Selling entity within 30 days from the date of receipt of goods and must submit the following at the time of exchange and help us in our services:
Your exchangeable product can be changed/replaced with equally or higher priced product and on payment of differential amount.
In such a case you will have to bear the cost of shipping the product to the entity’s Godown / Franchisee’s Godown or Pickup Centre, as the case may be or as directed by the entity
Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. In the event the return of a Product is duly accepted by Direct selling entity, the value of such Product, will be calculated as per point no. 1 & 2 herein above of this Buyback / Refund Policy and will be refunded to Consumer/ Independent Direct Seller by remittance either to the bank account provided by the Consumer/Independent Direct Seller for such refund, or to the payment instrument of the Consumer / Independent Direct Seller from which payment was made within 10 working days. Direct selling entity shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.
You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the Direct Selling entity / franchisee/ pickup Centre the shipping cost of the return product will be deducted from the refund amount.
There may be certain orders that Direct Selling entity is unable to accept and has the right to cancel such order. Direct Selling entity reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Consumer / Independent Direct Seller’s order being canceled include, without limitation, non-availability of the Product or quantities ordered. Direct Selling entity may also require additional verification or information before processing any order. If Consumer / Independent Direct Seller's order is canceled, after the payment has been processed, the said amount will be reversed / remitted to the Consumer / Independent Direct Seller either to the bank account provided for such reversal, or to the payment instrument from which payment was made within 10 working days. Direct Selling entity shall have the sole discretion to determine the mode of reversal from the above options.
As part of usual business practice, if the Direct selling entity receives a cancellation notice and the order has not been processed, Direct Selling entity may cancel the order and refund the entire amount to Consumer / Independent Direct Seller within a reasonable period of time. Direct Selling entity will not be able to cancel orders that have already been processed and have left the Direct Selling entity / Franchisee or Pickup Center's premises the Consumer shall be informed of its right to return the product to the Direct Selling entity by bearing its own shipping costs.
In case Independent Direct Seller has availed any benefit under any marketing or promotions provided by the Direct Selling entity in relation to the Product for which the order has been canceled by the Consumer / Independent Direct Seller or by the Direct Selling entity, Independent Direct Seller agrees and authorizes the Direct Selling entity to recover such benefits from Independent Direct Seller’s incentive / compensation payable or set-off the same from any refunds to Independent Direct Seller.
The Consumer / Independent Direct Seller must return the product(s) to our head office personally or by courier. A specific form of return must be duly filled and signed by the Consumer / Independent Direct Seller and must be sent along with the product to be returned.